Shipping information
•• Important: All UK orders can be placed via our Etsy shop. (coming soon)
** We are not responsible for any extra fees related to customs/ import/ exports etc. (if there are any)
All orders within the Netherlands are sent with PostNL
All other orders are sent with Deutsche Post, DHL or FedEx
How much does shipping cost?
Shipping cost can vary depending on the weight of the product, the number of items in you order and your specific location.
- Untracked packages: between 6-10 euros
- Tracked packages: 7-20 euros
How long does shipping take?
Transit times
•• After your order has been processed!
- Europe: 2-7 business days
- Other countries: 7-15 business days
In some cases it can take up to a month for your package to arrive. This depends on each country's custom policies and turnaround times.
What is your refund, return and exchange policy?
We do not allow refunds on custom made, pre-ordered or discounted items, except in cases of duplicate orders. If your item matches the description and is correct, we cannot exchange or refund it based on personal expectations. However, if there is a manufacturing defect, we will consider a refund or replacement upon receiving visual proof and the returned item. Please reach out if you have further questions.
we are not responsible for damages or lost items during shipping, even if you selected tracked shipping. The carrier is liable for the loss or damage of goods. For any shipping issues, please contact your local postal office.
If there are any defects or damages due to our mistake or packaging then we will make sure to refund you or send you a new product.
Please do not hesitate to contact us if you have any questions regarding your product.