Shipping policy

 

 

WE CURRENTLY ONLY SHIP WITHIN THE NETHERLANDS, TO BELGIUM AND GERMANY

We will not be held responsible for any extra fees related to customs/ import/ exports etc.

 

Q: If my item did not arrive although it was dispatched, am I allowed to ask for a refund?

 A: The shop is ultimately not responsible for any loss packages after concrete proof (valid tracking number or any picture of your duly paid parcel) is given.

This is a policy to avoid fraudulent cases whereby a person may receive the item but file a claim to have not, so they can get a free product. 

It is within the shops right to protect itself from such cases, thus after it has been dispatched with proof, any circumstances of damages, loss of parcel through the delivery process will NOT be liable to the shop. 

 

Q: If my item is damaged during transport, can I ask for a replacement or refund? 

A: If proof shows that the product is fully free of damages when it was dispatched and that the parcel was obviously damaged due to the courier company, the shop is NOT liable for the damages. 

 However if the product is damaged from clearly a messily done packaging (for example, if a pin has punctured an art print during transit due to the nature of the packaging itself) the shop can definitely send a replacement or refund you. 

However, the shop is very adamant on quality packaging control, so cases like these are rare. But if such a case happens, the shop will take responsibility. 

 

 Q: I ordered my product(s) a while ago. Why hasn’t it arrived yet? 

 A: If the parcel takes long to arrive or does not arrive at all, the shop checks the date of when it was dispatched. If the parcel is dispatched atleast 18 working days after the item status becomes an in-stock or in hand. Then the shop is not liable for the inefficiency of the courier/ postal service. 

 It is only liable if the item was clearly dispatched late (with no notice) after the date of being an in-stock status item which resulted in the product(s) not arriving in time. In this case the shop can provide you with a complimentary gift voucher as apology.

 Please do note; if the item you ordered is an pre-ordered item and it takes long to arrive, the shop will not be able to entertain you as it is clearly stated as a pre-ordered item, which requires waiting.

  

Q: My item was sent back to the shop because I wasn’t at home to receive my parcel. Can the shop resend my parcel to me for free? 

 A: No. The shop is not held responsible for returned parcels as the courier service and how it operates is out of the shop’s control. You can opt to pay for another round of shipping. However we will only hold your returned parcel for a maximum of one month (31 business days) 

 

Please do contact us if you have any issues relating shipping